How AccessNurse Is Delivering on the CMS Initiative for AI-Powered Digital Health
A National Push for Smarter, More Connected Healthcare
In July 2025, the Centers for Medicare & Medicaid Services (CMS) launched a major initiative aimed at transforming the digital health ecosystem across the United States. This national effort called on healthcare providers and technology leaders to expand the use of AI-powered tools, such as symptom checkers and digital front-door applications, to improve interoperability, patient engagement, and access to care.
At the heart of this initiative is a push for:
- Conversational AI tools that assist patients in triage and care navigation
- Seamless digital check-ins to streamline intake
- Broader access to virtual care options
- Enhanced data sharing between systems, providers, and platforms
The federal government has called on the healthcare industry to modernize. At AccessNurse, we’re already answering that call.
How AccessNurse is Leading the Charge
AccessNurse, the nation’s leading provider of 24/7 medical call center and nurse triage services, supports more than 20,000 providers and healthcare organizations across the country. As the healthcare industry rapidly shifts toward smarter, digitally connected models, AccessNurse remains ahead of the curve by proactively aligning its services with federal digital health goals.
Our commitment to innovation is not just about staying current, it’s about setting the pace. From virtual care access to digital symptom assessment, we’re not waiting for change… we’re building it.
Powering Smarter Triage with AI-Enabled Tools
As part of our mission to deliver clinically excellent and patient-centered triage, AccessNurse integrates Fabric Health’s AI Assistant, AI-powered symptom checker and care navigation platform, into our workflow. This tool allows patients to engage in conversational symptom intake any time of day, helping guide them through a secure and intuitive digital experience.
Here’s how it works:
- Patients provide their symptoms to the AI Assistant
- A guided symptom checking experience gathers key information and identifies acuity
- Some patients may get a resolution through symptom checker and will not need to speak to a nurse
- For those patients who need to speak to a nurse or provider, their data is passed to our triage nurses or a provider in a structured summary, allowing for faster, more accurate clinical decision-making
This seamless handoff between digital intake and clinical care helps improve outcomes, reduce the strain on staff, and ensure patients are routed to the appropriate level of care, whether that’s virtual, in-person, or self-care at home.
Delivering on the Government’s Vision – Today
AccessNurse’s current offerings already mirror many of the goals laid out in the digital health plan:
| Federal Vision | AccessNurse Implementation |
| AI-driven symptom checkers | Integrated Fabric platform for intelligent, conversational triage |
| Expanded virtual care access | Direct connections to provider networks and telehealth options |
| Digital front door/check-in | Pre-triage patient experience starts online |
| Interoperable systems, EHR-friendly tools | EHR-agnostic platform supporting integration with client systems |
We’re not simply adopting new technologies, we’re integrating them into scalable, clinically sound workflows that improve care quality and operational efficiency.
Real Results, Real Impact
This transformation isn’t theoretical. We’re already seeing measurable gains, including:
- Faster routing of patients to appropriate care pathways
- Reduced burden on nursing staff through AI-augmented intake
- Increased patient satisfaction thanks to streamlined, user-friendly experiences
Our partnership with Fabric, and our deep clinical infrastructure, makes it possible to balance innovation with safety and results.
Built on Trust, Guided by Experience
What sets AccessNurse apart isn’t just our technology, it’s the people and clinical leadership behind it. Our nurse triage programs are guided by full-time, in-house medical directors and adhere to nationally recognized Schmitt-Thompson protocols for safe clinical decision-making.
Additionally:
- Our AI tools are clinically validated and responsibly deployed
- We maintain strict compliance with HIPAA and federal data privacy requirements
- All patient interactions are opt-in, respecting patient autonomy and transparency
This alignment with both best-in-class clinical standards and government regulatory expectations ensures our partners can trust us to innovate responsibly.
Looking Ahead: Expanding Our Digital Triage Ecosystem
AccessNurse is already building on this foundation by:
- Expanding automation of the patient intake process
- Deepening integrations with provider virtual care networks
- Collaborating closely with technology partners like Fabric to refine and expand our AI-enabled services
We see a future where symptom checkers, virtual triage, and intelligent care routing are not just optional enhancements; they’re essential infrastructure. AccessNurse is ready to help our partners lead that future.
How AccessNurse Can Help
Healthcare leaders looking to modernize their triage and patient access strategies don’t need to start from scratch. AccessNurse is already delivering what the future demands, supported by trusted clinical oversight and smart digital tools. As the industry evolves, AccessNurse is already delivering what the future demands, with the clinical integrity our partners trust.
