Nearly all healthcare systems can benefit from offering comprehensive call center services to their patients. Partnerships can deliver 24-hour patient access to care, improved emergency department metrics, and lowered readmission rates, all while ensuring that patients receive needed advice from experienced triage nurses. Some of the top three benefits of [...]
Jack Seidel, MD, is a pediatrician in Dallas, Texas and is affiliated with multiple hospitals in the area, including Children’s Medical Center Dallas and Dallas Medical Center. He received his medical degree from University of Texas Southwestern Medical School and has been in practice for more than 25 years. [...]
The Dictionary of Modern Medicine defines risk stratification as “the constellation of activities, i.e. lab and clinical testing used to determine a person’s risk for suffering a particular condition and need – or lack thereof – for preventive intervention.” Any discussions concerning risk stratification must then, include how identified patient [...]
In an effort to explore relevant, distinct, and innovative strategies for survival, many healthcare organizations may be overlooking a secret weapon embedded in the telehealth marketplace that is overflowing with proven solutions to the tribulations keeping leadership up at night. A fully optimized telephone nurse triage service line that is [...]
The Affordable Care Act’s focus on 24/7 patient access to care has created a need for established non-clinical call centers to consider adding these services. The cost and expertise required to develop a clinical call center make it worthwhile to look at an outsourced partnership. Without intimate knowledge of these [...]
Are physicians ready to deem their patients competent to make decisions about their healthcare, and are patients willing to take the responsibility? The challenge for the patient is to become educated on his or her health issues and treatment options—a daunting task for some patients. The challenge for the provider [...]
Evidence supports that physician dissatisfaction and burnout has continues to be a serious and growing problem. According to the Medscape National Physician Burnout, Depression & Suicide Report 2019, burnout is defined as “long-term, unresolvable job stress that leads to exhaustion and feeling overwhelmed, cynical, detached from the job and lacking a [...]
Patients, Nurses, and the Organization The option of working from home is an offering that is commonplace in a variety of industries such as hospitality, banking, retail, and finally – healthcare. Almost one-third American employees work at home – at least part of the time. The discipline of nursing has [...]
As the health care industry continues to focus on value-based care and triple aim initiatives, health systems looks to leverage call center services to support their objectives. Many health systems have created internal call centers only to find that not only has the ROI been disappointing or hard to prove, [...]