Outsourcing a medical call center or adding one to your team can seem like an overly daunting task. If you’re considering partnering with one, you may be wondering what questions you should ask, what you should be looking for, or if that even matters. What to Ask Yourself When Shopping [...]
On August 6, a young man in his early 20’s arrived at Salt Lake City Hospital’s Emergency Room. Along with severe aches and pains, he was vomiting and couldn’t breathe properly. The attending physician thought perhaps the man was suffering from an infection, but found none. Within a few days, [...]
The American Cancer Society reports that breast cancer is the second leading cause of cancer-related death among women in the United States. For more than 30 years, efforts to reduce breast cancer related deaths have focused on early detection through self-examinations as well as annual mammograms. Although mammography rates have increased dramatically [...]
The Centers for Disease Control (CDC) work in conjunction with the Food and Drug Administration to ensure that the correct flu strain is targeted with widely available vaccines that are held to the highest safety standards. Despite the massive amount of work that goes into the vaccines every year, there [...]
As a provider of outsourced telephone nurse triage services, AccessNurse is frequently asked to implement the interfacing of a client’s Electronic Medical Record (EMR) system with our documentation system. EMR implementation can have great benefits and a variety of solutions depending on each client’s needs. To ensure the most appropriate method [...]
Today’s environment of shorter hospital stays and increased outpatient services adds complexity to developing life-long relationships between patients and health systems. These relationships require consistent, on-going efforts and hardwired behavior throughout the full spectrum of provider settings and interactions. Patients move among a variety of outpatient service providers, which comes [...]
In today’s world, success is the only acceptable outcome when very limited funds are allocated for a strategic project. Healthcare leaders place their jobs and reputations on the line when their initiatives fail to achieve the anticipated outcome. For example, when an organization looks to open a centralized contact center, [...]
More and more healthcare organizations seek to outsource their business processes than ever before. A 2019 report by Market Research Engine reports that by 2022 the global market for healthcare business process outsourcing (BPO) is expected to exceed $300 billion. A service area that healthcare organizations commonly outsource are their [...]
Oh, for all the things from yesteryear that are coming back again… We’ve seen this from bell bottom jeans and vinyl records to Star Wars movies. In medicine, however, we’re seeing some infections making a return into the public and healthcare community’s eye. Measles, also known as “Rubeola,” has been [...]
When studying the symptoms of burnout among physicians and mental health workers in the 1970s, Herbert Freudenberger, a German-American psychologist, coined the term “burnout.” In 2017 Health and Human Services (HHS) described professional burnout as an occupational hazard that could lead to high-quality healthcare professions leaving the practice of medicine. By [...]