AccessNurse has been providing services to university health centers for more than 18 years. We understand student health issues that require sensitivity as well as real-time communication and crisis intervention. Our staff are trained on communicating effectively with students and presenting a non-judgmental and supportive attitude. Our account managers are experienced in alerting student health staff to issues that may indicate a health trend or require an intervention.
AccessNurse health information lines enable students to:
Our Schmitt-Thompson triage guidelines have nurse advice for behavioral/mental health calls, which we frequently utilize within student health populations. Additionally, we can embed client specific directives in our system for behavioral calls that require direction not included in the guidelines.
Solutions include:
AccessNurse offers our University Health Services clients a premier physician and practice answering service, providing seamless, 24/7 access for clinical and non-clinical calls.
FEATURES OF OUR ANSWERING SERVICES INCLUDE:
AccessNurse’s virtual front desk service is easy to implement and cost-effective for University Health Service offices challenged with staff limitations and increased workloads. Our virtual medical receptionist operates as your location’s first point of contact, handling all the tasks typical of an in-house receptionist, including:
Our world-class technology allows this service to integrate seamlessly with your location, meaning calls are made and received from local numbers and patients are connected to the virtual front desk immediately, receiving the same level of care as they would at your physical location.
From the largest healthcare systems to the smallest practices, we understand the unique needs for medical call center services at all levels.
In this rapidly changing market, we know that the two most important investments we can make to accomplish our mission are to:
As we enter a new era of healthcare reform, it is vital to partner with a call center who offers a results-based program that actively supports your long- and short-term goals.
AccessNurse is the cost-effective leader in:
Our goal is to create long-term, value based partnerships with each of our clients. As a true partner, we share ideas and information based on your organization’s needs and wants, utilize Clients for Life, Studer Group and Press Ganey to identify and provide solutions. The payoff? We evolve from being simply the ‘expert hire’ to becoming an invaluable client advisor.