Specialized Telephone Nurse Triage for University Health Services
Our 24/7 telephone nurse triage services help university health systems extend clinical care beyond traditional office hours. Every call is answered by experienced registered nurses using evidence-based Schmitt-Thompson protocols to ensure safe, consistent symptom assessment and care guidance.
What sets our triage services apart:
- Custom clinical directives based on your campus policies
- Support for mental and behavioral health calls
- Seamless EMR documentation integration
- After-hours coverage that helps reduce unnecessary ED visits
- Direct collaboration with your clinical team for smooth transitions
Our triage model ensures your students receive timely,
Non-Clinical Call Support That Feels Like Your Front Office
Our HIPAA-compliant call answering services act as an extension of your front office, ensuring every student, parent, or community member receives a consistent and caring experience.
Services include:
- 24/7 live call handling, including holidays and weekends
- Support for both clinical and administrative inquiries
- Integration with TeamDoc Mobile and leading scheduling software
- Overflow support and on-call management through ROTA
Our staff are trained to reflect your university’s voice and values, improving responsiveness while protecting internal teams from overload.
Why Choose AccessNurse for University Health Services
At AccessNurse, we become more than a service provider—we act as a trusted extension of your healthcare team. Our partnerships are collaborative, strategic, and built for long-term success.
Our partnership includes:
- A dedicated Client Success Manager familiar with university environments
- Routine performance reviews and actionable call trend reports
- Direct consultation with clinical leadership for protocol updates
- Scalable solutions that adapt as your campus evolves
Whether you’re expanding telehealth services, responding to public health changes, or growing your student population, AccessNurse is here to support your mission.
What Our Clients Are Saying
I have rounded with all my physicians for their yearly reviews, and I want to pass along that universally all of them have found great value and improvements in their on-call time thanks to AccessNurse. You are a high-quality service, and we appreciate your team.
I have rounded with all my physicians for their yearly reviews and I want to pass along that universally all of them have found great value and improvements in their on call time thanks to AccessNurse. They are a high quality service and we appreciate their team.
"I wanted to share my really excellent experience with one of the triage nurses over this last weekend while I was on call. When she called me, she had obviously spent a lot of time talking with, supporting, and triaging the patient in question. She also expedited the care by calling the pharmacy to ensure that the prescriptions were received and ready to be dispensed to the patient. Throughout it all she had a calm and professional demeanor. I really appreciated working with her."
In internal meetings, we have received very positive feedback about AccessNurse's after hours answering service. The general overall consensus is that the RN’s are doing well with triaging and providing advice to the patients. Thank you for helping to improve the quality of our providers call while on labor and delivery!"
Clinical Oversight by In-House Medical Directors
A key differentiator for AccessNurse is our commitment to clinical excellence. Our medical directors are full-time employees of TeamHealth, providing consistent governance and leadership.
Their responsibilities include:
- Direct oversight of triage protocols and call quality
- Ongoing protocol updates aligned with best practices
- Real-time consult support for complex cases
This level of clinical governance ensures your students receive safe, evidence-based care guidance every time they call.
Meet Dr Joseph Chow - Our Adult Medical Director
Meet Dr Lise Christensen - Our OBGYN Pediatric Director
Meet Dr Meredith Delp - Our OBGYN Medical Director
Why We Use Schmitt-Thompson Protocols
AccessNurse triage services are guided by Schmitt-Thompson Clinical Content—the nation’s most trusted, evidence-based nurse triage protocols.
Benefits for your university health system:
● Standardized, audit-ready documentation
● Enhanced clinical decision-making and risk management
● Broad coverage across general medicine, behavioral health, and pediatrics
● Continuous updates reflecting the latest clinical standards
These protocols help ensure safe, consistent symptom assessment and continuity of care across your campus.
Contact Us
Phone:
- General Inquiries:
888-203-1118 - Sales & Business Development:
844-277-6312 - Career Opportunities:
888-654-1590 - Fax:
865-692-1889
Address:
Mailing Address:
265 Brookview Centre Way, Suite 400
Knoxville, TN 37919
Physical Office Address:
6016 Brookvale Lane, Suite 100
Knoxville, TN 37919