Physician Call Center Solutions

Comprehensive Call Center Solutions for Physician Practices

Telephone Nurse Triage

AccessNurse is the premier provider of Telephone Nurse Triage to physician practices. Our experience of more than 27 years and millions of calls gives us the expertise to provide the seamless caring service you want for your patients and the ability to measure results. Because we are physician founded and led, we understand the needs and concerns of physician practices and groups. Supplement your daytime office hours or extend your service and patient access to after-hours telephone triage using solutions that are customized to meet the objectives of your practice.

Depending on your unique needs, AccessNurse can provide Telephone Nurse Triage as an independent patient care solution or part of a comprehensive contact center program.

Click here to learn about our Patient Engagement programs. 

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Answering Services

AccessNurse offers our physician clients a premier physician and practice answering service, providing seamless, 24/7 access for clinical and non-clinical calls.

FEATURES OF OUR ANSWERING SERVICES INCLUDE:

  • 24/7/365 availability
  • 24/7/365 RN supervision
  • Trained by RN Director of Education
  • Must be deemed competent on our customer service program, TeamCARE
  • Clinical QI program oversight with monthly scorecards
  • Emergency backup for unscheduled closures
  • High volume overflow
  • Translation services
  • Service branded to your practice
  • Customized scripting
  • Customized directives and protocols
  • Error-free paging system
  • EMR interface, if requested
  • Mobile solution for paging providers, TeamDoc Mobile
  • Electronic messaging
  • All calls recorded
  • Robust reporting
  • URAC Accreditation

From 'Expert Hire' to 'Client Advisor'

Based on our experience with the largest healthcare systems and IPAs in the country, we understand the unique needs for medical call center services at all levels.

In this rapidly changing market, we know that the two most important investments we can make to accomplish our mission are to:

  • Recruit and train exceptional people
  • Utilize the innovative technology needed to gather, communicate and track relevant critical caller data in support of your goals

As providers navigate and adapt to healthcare changes, it is vital to partner with a call center who offers a results-based program that actively supports your long- and short-term goals.

AccessNurse is the cost-effective leader in:

  • Reducing inappropriate or unnecessary utilization of healthcare resources
  • Exceptional quality
  • Increasing patient satisfaction
  • Physician acquisition and retention through our after-hours support
  • Creating comprehensive medical call center solutions

Our goal is to create long-term, value-based partnerships with each of our clients. As a true partner, we share ideas and information based on your organization’s needs. The payoff? Invaluable, collaborative partner.

TESTIMONIALS

“After partnering with AccessNurse, we noticed how much the nurse documentation improved. We’ve also noticed how professional AccessNurse's Patient Care Coordinators are when working with our patients.”

RN Manager

Privia Health

“I can rest easy at night knowing that the AccessNurse is taking great care of my patients. I have used telephone triage services since 1997, and AccessNurse is the best I have ever used.”

Pediatrician

Texas-Based Children's Practice

"Utilizing AccessNurse to cover our daytime overflow volume has been a game changer for our staff and patients. The staff are much happier being able to focus on direct patient care, and the patients really appreciate getting their undivided attention. It's a win-win for all of us."

Clinic Manager

Midwest Family Care Clinic