OB/GYN Provider Call Center Solution

Comprehensive Call Center Solutions For OB/GYN Providers

Telephone Nurse Triage

Women’s Health

TeamOB

AccessNurse Rns are specially trained in telephone triage obstetrics & high-risk pregnancy.

AccessNurse understands the unique medical needs of OB patients. From general triage to navigating issues surrounding high-risk pregnancies, our RN staff is specially trained and tested in OB-specific protocols, ensuring a positive outcome for patients in any stage of pregnancy.

TeamOB Advantages:

  • An Obstetrics Trainer:
    • RN-C, MSN, EdD
    • Professor of Nursing at local university
    • 19+ years teaching experience
    • Certified in both inpatient OB and electronic fetal monitoring
  • CQI program dedicated specifically to women’s health services
  • Robust training on 40 pregnancy related guidelines
  • All RNs specially trained and tested in obstetrics
  • Training includes high-risk OB

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Answering Services

AccessNurse offers our OB/GYN clients a premier physician and practice answering service, providing seamless, 24/7 access for clinical and non-clinical calls.

FEATURES OF OUR NON-CLINICAL ANSWERING SERVICES INCLUDE:

  • 24/7/365 availability
  • 24/7/365 RN supervision
  • Trained by RN Director of Education
  • Must be deemed competent on our customer service program, TeamCARE and OB/GYN care program, TeamOB
  • Clinical QI program oversight with monthly scorecards
  • Emergency backup for unscheduled closures
  • High volume overflow
  • Translation services
  • Service branded to your practice
  • Customized scripting
  • Customized directives and protocols
  • Error-free paging system
  • EMR interface, if requested
  • Mobile solution for paging OB/GYN providers, TeamDoc Mobile
  • Electronic messaging
  • All calls recorded
  • Robust reporting
  • URAC Accreditation

Your Virtual Front Desk

AccessNurse’s virtual front desk service is easy to implement and cost-effective for practices challenged with staff limitations and increased workloads. Our virtual medical receptionist operates as your practice’s first point of contact, handling all the tasks typical of an in-house receptionist, including:

  • Incoming calls & messages
  • Paging and transfers
  • Scheduling and confirming appointments
  • Verifying medical insurance
  • Prescription refills
  • Lab results
  • Patient referrals

Our world-class technology allows this service to integrate seamlessly with your practice, meaning calls are made and received from local numbers and patients are connected to the virtual front desk immediately, receiving the same level of care as they would at your practice location.

From 'Expert Hire' to 'Client Advisor'

Based on our experience with the largest healthcare systems and IPAs in the country, we understand the unique needs for medical call center services at all levels.

In this rapidly changing market, we know that the two most important investments we can make to accomplish our mission are to:

  • Recruit and train exceptional people
  • Utilize innovative technology needed to gather, communicate and track relevant critical caller data in support of your goals

As providers navigate and adapt to healthcare changes, it is vital to partner with a call center who offers a results-based program that actively supports your long- and short-term goals.

AccessNurse is the cost-effective leader in:

  • Reducing inappropriate or unnecessary utilization of healthcare resources
  • Exceptional quality
  • Increasing patient satisfaction
  • Physician acquisition and retention through our after-hours support
  • Creating system-wide full service call center solutions

Our goal is to create long-term, value based partnerships with each of our clients. As a true partner, we share ideas and information based on your organization’s needs. The payoff? Invaluable, collaborative partner.

TESTIMONIALS

"Utilizing AccessNurse to cover our daytime overflow volume has been a game changer for our staff and patients. The staff are much happier being able to focus on direct patient care, and the patients really appreciate getting their undivided attention. It's a win-win for all of us."

Clinic Manager

Midwest Family Care Clinic

“I can rest easy at night knowing that the AccessNurse is taking great care of my patients. I have used telephone triage services since 1997, and AccessNurse is the best I have ever used.”

Pediatrician

Texas-Based Children's Practice

“After partnering with AccessNurse, we noticed how much the nurse documentation improved. We’ve also noticed how professional AccessNurse's Patient Care Coordinators are when working with our patients.”

RN Manager

Privia Health