OB/GYN Provider Call Center Solution

Comprehensive Call Center Solutions For OB/GYN Providers

Telephone Nurse Triage

For millions of American women who give birth every year, pregnancy is an exciting time. It is also a very busy time, making it easy for expectant mothers to overlook changes in their health. Nearly a third of these women will experience pregnancy-related complications, and not receiving proper prenatal care whenever it is needed only compounds the risks.

Because of this vital need for prenatal care and guidance, AccessNurse has developed a clinical program, TeamOB, that partners with OB/GYN providers and hospitals to extend obstetrics care to your patients after hours or 24/7.

PROGRAM FEATURES:

  • An all-RN staff specializing in OB triage
  • A dedicated RN-C, MSN, EdD Obstetrics Trainer
  • 19+ years of teaching experience
  • An OB QI Program
  • Nurses specially trained and tested in obstetrics
  • Training includes high-risk OB

Our TeamOB nurse training program includes study requirements and mastery of 23 Schmitt-Thompson triage guidelines with nurse advice specific to conditions and complications related to pregnancy.

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Answering Services

AccessNurse offers our OB/GYN clients a premier physician and practice answering service, providing seamless, 24/7 access for clinical and non-clinical calls.

FEATURES OF OUR NON-CLINICAL ANSWERING SERVICES INCLUDE:

  • 24/7/365 availability
  • 24/7/365 RN supervision
  • Trained and tested by RN Director of Education
  • Must be deemed competent on our customer service program, TeamCARE and OB/GYN care program, TeamOB
  • Clinical QI program oversight with monthly scorecards
  • Emergency backup for unscheduled closures
  • High volume overflow
  • Translation services
  • Service branded to your practice
  • Customized scripting
  • Customized directives and protocols
  • Error-free paging system
  • EMR interface, if requested
  • Mobile solution for paging OB/GYN providers, TeamDoc Mobile
  • Electronic messaging
  • All calls recorded
  • Robust reporting
  • URAC Accreditation

Your Virtual Front Desk

AccessNurse’s virtual front desk service is easy to implement and cost-effective for practices challenged with staff limitations and increased workloads. Our virtual medical receptionist operates as your practice’s first point of contact, handling all the tasks typical of an in-house receptionist, including:

  • Incoming calls & messages
  • Paging and transfers
  • Scheduling and confirming appointments
  • Verifying medical insurance
  • Prescription refills
  • Lab results
  • Patient referrals

Our world-class technology allows this service to integrate seamlessly with your practice, meaning calls are made and received from local numbers and patients are connected to the virtual front desk immediately, receiving the same level of care as they would at your practice location.

From 'Expert Hire' to 'Client Advisor'

From the largest healthcare systems to the smallest practices, we understand the unique needs for medical call center services at all levels.

In this rapidly changing market, we know that the two most important investments we can make to accomplish our mission are to:

  • Recruit and train exceptional call center staff
  • Utilize the state-of-the-art technology needed to gather, communicate and track relevant critical caller data in support of your goals

As we enter a new era of healthcare reform, it is vital to partner with a call center who offers a results-based program that actively supports your long- and short-term goals.

AccessNurse is the cost-effective leader in:

  • Reducing inappropriate or unnecessary utilization of healthcare resources
  • Exceptional quality
  • Increasing patient satisfaction
  • Promoting patient access & acquisition
  • Creating system-wide full service call center solutions

Our goal is to create long-term, value based partnerships with each of our clients. As a true partner, we share ideas and information based on your organization’s needs and wants, utilizes Clients for Life, Studer Group and Press Ganey to identify and provide solutions. The payoff? We evolve from being simply the ‘expert hire’ to becoming an invaluable client advisor.

TESTIMONIALS

"Utilizing AccessNurse to cover our daytime overflow volume has been a game changer for our staff and patients. The staff are much happier being able to focus on direct patient care, and the patients really appreciate getting their undivided attention. It's a win-win for all of us."

Clinic Manager

Midwest Family Care Clinic

“I can rest easy at night knowing that the AccessNurse is taking great care of my patients. I have used telephone triage services since 1997, and AccessNurse is the best I have ever used.”

Pediatrician

Texas-Based Children's Practice

“After partnering with AccessNurse, we noticed how much the nurse documentation improved. We’ve also noticed how professional AccessNurse's Patient Care Coordinators are when working with our patients.”

RN Manager

Privia Health