Specialized Telephone Nurse Triage for OBGYN Practices
Our 24/7 telephone nurse triage services give OBGYN patients safe, timely access to clinical advice—even after office hours. Every call is answered by registered nurses with specialized training in women’s health telephone triage.
Using evidence-based Schmitt-Thompson protocols, our nurses assess symptoms, guide care, and ensure consistent documentation aligned with your standards.
What sets our triage services apart:
- Customized directives tailored to your practice’s preferences
- Oversight from a dedicated Women’s Health Medical Director
- RNs trained in women’s health telephone triage
- Optional EMR integration
- Scalable support for multi-site systems and ambulatory clinics
Our triage model helps practices improve patient outcomes, reduce call burdens for providers, and enhance overall provider and patient satisfaction.
Non-Clinical Call Support That Feels Like Your Front Office
Beyond clinical triage, we offer HIPAA-compliant call answering services that deliver a seamless experience for your patients. Our agents are trained to handle non-clinical needs with professionalism, empathy, and efficiency.
Services include:
- 24/7 live call handling, including holidays and weekends
- Custom call directives built around your workflow
- Overflow and after-hours support
- Integration with EMR platforms
- Real-time HIPAA compliant texting tools for on-call providers
- Proprietary on-call scheduling tool, ROTA
- We also interface with a large number of other on-call scheduling tools such as Qgenda, Lightning Bolt, Shift Admin etc.
Our services keep your practice connected to patients while easing the workload on your team.
TeamOB: A Specialized Model for Women’s Health
At AccessNurse, our TeamOB program provides comprehensive training and ongoing clinical support to ensure every triage nurse is equipped to handle the unique needs of OBGYN patients. New nurses complete a structured onboarding process within 90 days that includes a series of five e-courses.
These courses cover symptom assessment and emergency identification across all stages of pregnancy, postpartum care with a focus on maternal mortality and postpartum depression, and an in-depth review of our OBGYN-specific triage guidelines. Nurses are also given the opportunity to shadow experienced staff and receive dedicated preceptor support during live OB triage calls.
Beyond initial training, we prioritize continuous learning. Each quarter, our Medical Director, Dr. Delp, leads a virtual Q&A session with the nursing team.
These sessions create a space for nurses to engage directly with a board-certified OB/GYN, ask clinical questions, discuss complex triage scenarios, and stay up to date on emerging trends impacting women’s health.
This combination of structured training and ongoing education ensures our TeamOB nurses consistently deliver informed, compassionate, and clinically sound care around the clock.
What Our Clients Are Saying
I have rounded with all my physicians for their yearly reviews, and I want to pass along that universally all of them have found great value and improvements in their on-call time thanks to AccessNurse. You are a high-quality service, and we appreciate your team.
I have rounded with all my physicians for their yearly reviews and I want to pass along that universally all of them have found great value and improvements in their on call time thanks to AccessNurse. They are a high quality service and we appreciate their team.
"I wanted to share my really excellent experience with one of the triage nurses over this last weekend while I was on call. When she called me, she had obviously spent a lot of time talking with, supporting, and triaging the patient in question. She also expedited the care by calling the pharmacy to ensure that the prescriptions were received and ready to be dispensed to the patient. Throughout it all she had a calm and professional demeanor. I really appreciated working with her."
In internal meetings, we have received very positive feedback about AccessNurse's after hours answering service. The general overall consensus is that the RN’s are doing well with triaging and providing advice to the patients. Thank you for helping to improve the quality of our providers call while on labor and delivery!"
Why We Use Schmitt-Thompson Protocols
AccessNurse relies on Schmitt-Thompson Clinical Content, the nation’s most trusted telephone triage protocols. These evidence-based guidelines help us deliver safe, consistent care that aligns with national standards of practice and reduces liability.
Benefits for your OBGYN practice:
- Standardized triage processes across locations
- Coverage for a wide range of OBGYN symptoms
- Ongoing updates from leading physicians and nurses
- Transparent documentation and decision support
- Aligned with your practice’s risk management goals
These protocols form the clinical foundation of our triage operations.
Clinical Oversight by In-House Medical Directors
A major differentiator at AccessNurse is our commitment to clinical excellence. We employ a full-time, in-house OBGYN Medical Director who provides governance over triage services, oversees quality programs, and works directly with clients to ensure alignment.
This translates to:
- Clinical oversight of triage and call handling
- Client consultation on best triage practices
- Review of all customized directives
- Guidance on emerging best practices in women’s health
- Direct support for complex clinical inquiries
With a dedicated OB Medical Director on staff, your patients benefit from higher-quality, better-aligned care.
Meet Dr Meredith Delp - Our OBGYN Medical Director
Contact Us
Phone:
- General Inquiries:
888-203-1118 - Sales & Business Development:
844-277-6312 - Career Opportunities:
888-654-1590 - Fax:
865-692-1889
Address:
Mailing Address:
265 Brookview Centre Way, Suite 400
Knoxville, TN 37919
Physical Office Address:
6016 Brookvale Lane, Suite 100
Knoxville, TN 37919