Telephone Nurse Triage Built for FQHCs
Our 24/7 nurse triage services empower CHCs to extend care access beyond normal hours while ensuring patients receive safe, clinically appropriate guidance. Every call is handled by experienced registered nurses using Schmitt-Thompson protocols, the gold standard in nurse triage.
What sets our triage apart:
- Customized clinical protocols aligned with your practice standards
- We understand the needs of the CHC patient population
- Our staff are trained on working with the underserved
- Oversight from full-time, on-staff TeamHealth Medical Directors
- Real-time documentation integrated into your team’s workflow
- Scalable across multiple sites and specialties—medical, dental, behavioral health
Our triage model not only improves patient care decisions, it also strengthens retention by keeping your practice accessible, even after hours.
Non-Clinical Answering Services That Understand Community Health
We go beyond basic after-hours coverage. Our trained agents act as an extension of your front office—day or night—handling clinical and non-clinical calls with compassion, accuracy, and cultural awareness.
Our answering services include:
- Live call handling 24/7, including weekends and holidays
- Coverage for medical, behavioral health, and dental lines
- Seamless integration with EMRs and scheduling platforms
- Staff trained in cultural diversity and health equity practices
We help CHCs stay connected with their communities—without overwhelming their clinical teams.
From Expert Hire to Trusted Advisor
We’re more than a service provider—we’re an extension of your care team. Our client partnerships are built around continuous support, proactive strategy, and shared goals.
Here’s what that looks like:
- A dedicated Client Success Manager who understands your mission
- Regular performance reviews with actionable optimization insights
- Direct access to our medical leadership team for protocol adjustments
- Expertise supporting more than 100 CHC’s nationwide
We understand the operational, regulatory, and clinical challenges facing CHCs—and we tailor our approach to help you thrive.
What Our Clients Are Saying
I have rounded with all my physicians for their yearly reviews, and I want to pass along that universally all of them have found great value and improvements in their on-call time thanks to AccessNurse. You are a high-quality service, and we appreciate your team.
I have rounded with all my physicians for their yearly reviews and I want to pass along that universally all of them have found great value and improvements in their on call time thanks to AccessNurse. They are a high quality service and we appreciate their team.
"I wanted to share my really excellent experience with one of the triage nurses over this last weekend while I was on call. When she called me, she had obviously spent a lot of time talking with, supporting, and triaging the patient in question. She also expedited the care by calling the pharmacy to ensure that the prescriptions were received and ready to be dispensed to the patient. Throughout it all she had a calm and professional demeanor. I really appreciated working with her."
In internal meetings, we have received very positive feedback about AccessNurse's after hours answering service. The general overall consensus is that the RN’s are doing well with triaging and providing advice to the patients. Thank you for helping to improve the quality of our providers call while on labor and delivery!"
Clinical Oversight by In-House Medical Directors
A key differentiator for AccessNurse is our commitment to clinical excellence. Our medical directors are full-time employees of TeamHealth, providing consistent governance and leadership.
Their responsibilities include:
- Direct oversight of triage protocols and call quality
- Ongoing protocol updates aligned with best practices
- Real-time consult support for complex cases
This level of clinical governance ensures your students receive safe, evidence-based care guidance every time they call.
We believe that technology should simplify your operations—not complicate them. That’s why we offer an integrated tech suite designed to align with your existing infrastructure and workflows.
AccessNurse technology includes:
- TeamDoc Mobile for secure provider access on the go
- EMR Interfaces to ensure seamless documentation
- ROTA on-call tool to ensure consistent access
- Interfaces with popular scheduling tools and care coordination software
- Custom directives that reflect your unique care workflows and protocols
We make it easier to deliver whole-person care—while protecting your staff’s time and your patients’ trust.
Meet Dr Joseph Chow - Our Adult Medical Director
Meet Nicole Patterson, MD - Pediatric Medical Director
Meet Dr Meredith Delp - Our OBGYN Medical Director
Meet Dr James Horst - Our Behavioral Health Medical Director
Why We Use Schmitt-Thompson Protocols
AccessNurse triage services are guided by Schmitt-Thompson Clinical Content—the nation’s most trusted, evidence-based nurse triage protocols.
Benefits for your university health system:
● Standardized, audit-ready documentation
● Enhanced clinical decision-making and risk management
● Broad coverage across general medicine, behavioral health, and pediatrics
● Continuous updates reflecting the latest clinical standards
These protocols help ensure safe, consistent symptom assessment and continuity of care across your campus.
Why Choose AccessNurse
CHCs face a unique combination of challenges: high patient demand, limited staff capacity, and the responsibility to deliver whole-person care across medical, dental, and behavioral health services. AccessNurse was built to help you meet those challenges head-on.
We support your mission by improving access, preserving resources, and helping your team focus on what matters most—caring for your community. With AccessNurse, you can:
- Extend care access without additional staff burden
- Prevent unnecessary emergency department visits
- Improve satisfaction and retention among your patients
Scale support across multiple departments or locations
Get in Touch with Us Today
Phone:
- General Inquiries:
888-203-1118 - Sales & Business Development:
844-277-6312 - Career Opportunities:
888-654-1590 - Fax:
865-692-1889
Address:
Mailing Address:
265 Brookview Centre Way, Suite 400
Knoxville, TN 37919
Physical Office Address:
6016 Brookvale Lane, Suite 100
Knoxville, TN 37919