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University Health Services Call Center Solutions

AccessNurse partners with university health systems and campus clinics to provide call center solutions that enhance student access to care, reduce staff workload, and support health and safety protocols across campus. Whether you’re a large academic medical center or a mid-sized student health clinic, our services are tailored to meet your clinical and administrative needs—24/7/365.

We go beyond basic answering services, offering telephone nurse triage, behavioral health call handling, EMR integration, and a consultative partnership that adapts to the unique needs of student populations.

Nurse Triage

Specialized Telephone Nurse Triage for University Health Services

Our 24/7 telephone nurse triage services help university health systems extend clinical care beyond traditional office hours. Every call is answered by experienced registered nurses using evidence-based Schmitt-Thompson protocols to ensure safe, consistent symptom assessment and care guidance.

What sets our triage services apart:

  • Custom clinical directives based on your campus policies
  • Support for mental and behavioral health calls
  • Seamless EMR documentation integration
  • After-hours coverage that helps reduce unnecessary ED visits
  • Direct collaboration with your clinical team for smooth transitions

Our triage model ensures your students receive timely,

Non-Clinical

Non-Clinical Call Support That Feels Like Your Front Office

Our HIPAA-compliant call answering services act as an extension of your front office, ensuring every student, parent, or community member receives a consistent and caring experience.

Services include:

  • 24/7 live call handling, including holidays and weekends
  • Support for both clinical and administrative inquiries
  • Integration with TeamDoc Mobile and leading scheduling software
  • Overflow support and on-call management through ROTA

Our staff are trained to reflect your university’s voice and values, improving responsiveness while protecting internal teams from overload.

Why Choose AccessNurse for University Health Services

At AccessNurse, we become more than a service provider—we act as a trusted extension of your healthcare team. Our partnerships are collaborative, strategic, and built for long-term success.

Our partnership includes:

  • A dedicated Client Success Manager familiar with university environments
  • Routine performance reviews and actionable call trend reports
  • Direct consultation with clinical leadership for protocol updates
  • Scalable solutions that adapt as your campus evolves

 

Whether you’re expanding telehealth services, responding to public health changes, or growing your student population, AccessNurse is here to support your mission.

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Our Testimonials

What Our Clients Are Saying

I have rounded with all my physicians for their yearly reviews, and I want to pass along that universally all of them have found great value and improvements in their on-call time thanks to AccessNurse. You are a high-quality service, and we appreciate your team.

Large Healthcare System

AccessNurse Client

I have rounded with all my physicians for their yearly reviews and I want to pass along that universally all of them have found great value and improvements in their on call time thanks to AccessNurse. They are a high quality service and we appreciate their team.

Lisa Carpenter

Large Healthcare Organization

"I wanted to share my really excellent experience with one of the triage nurses over this last weekend while I was on call. When she called me, she had obviously spent a lot of time talking with, supporting, and triaging the patient in question. She also expedited the care by calling the pharmacy to ensure that the prescriptions were received and ready to be dispensed to the patient. Throughout it all she had a calm and professional demeanor. I really appreciated working with her."

Large Healthcare Organization

AccessNurse Client

In internal meetings, we have received very positive feedback about AccessNurse's after hours answering service. The general overall consensus is that the RN’s are doing well with triaging and providing advice to the patients. Thank you for helping to improve the quality of our providers call while on labor and delivery!"

Baltimore North & Columbia

AccessNurse Client
Oversight

Clinical Oversight by In-House Medical Directors

A key differentiator for AccessNurse is our commitment to clinical excellence. Our medical directors are full-time employees of TeamHealth, providing consistent governance and leadership.

Their responsibilities include:

  • Direct oversight of triage protocols and call quality
  • Ongoing protocol updates aligned with best practices
  • Real-time consult support for complex cases

 

This level of clinical governance ensures your students receive safe, evidence-based care guidance every time they call.

Meet Dr Joseph Chow - Our Adult Medical Director

Dr. Joseph Chow is AccessNurse’s Adult Medical Director and is responsible for clinical oversight of the call center and clinical staff. He also provides executive guidance to the clinical risk management programs and serves on AccessNurse’s QI Committee, where he oversees all call center quality improvement initiatives.

Meet Dr Lise Christensen - Our OBGYN Pediatric Director

Lise Marie Christensen, MD, FAAP serves as AccessNurse’s Pediatric Medical Director, providing clinical oversight of the TeamPeds pediatric program. She is also responsible for overseeing specific clinical functions of the staff as well as reviewing and approving pediatric policies and guidelines.

Meet Dr Meredith Delp - Our OBGYN Medical Director

Dr. Meredith Delp, DO is AccessNurse Women’s Health Medical Director. This role was created to support the incredible growth in our Women’s Health nurse triage program. With 11 years of experience in the OBGYN field, Dr. Delp, has been both a dedicated provider and a skilled Site Director.

Why We Use Schmitt-Thompson Protocols

AccessNurse triage services are guided by Schmitt-Thompson Clinical Content—the nation’s most trusted, evidence-based nurse triage protocols.

Benefits for your university health system:

● Standardized, audit-ready documentation

● Enhanced clinical decision-making and risk management

● Broad coverage across general medicine, behavioral health, and pediatrics

● Continuous updates reflecting the latest clinical standards

These protocols help ensure safe, consistent symptom assessment and continuity of care across your campus.

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Mailing Address:
265 Brookview Centre Way, Suite 400
Knoxville, TN 37919

Physical Office Address:
6016 Brookvale Lane, Suite 100
Knoxville, TN 37919

Email:


General Inquiries:

info@accessnurse.com

Current Clients:

client_services@accessnurse.com

 

University Healthcare After-Hours

Moving away from home and starting college is a very exciting and memorable time in a young person’s life. However, on top of all the excitement and wonder of what the future will hold there is also responsibility. For the first time in their lives, these students will be responsible for seeking Health Care related services without the support and guidance of an accompanying parent and almost all of them will do so using their respective College or University Health Services when they are open.