Specialized Telephone Nurse Triage for Physician Practices
Our 24/7 nurse triage service enables practices to provide around-the-clock clinical support without additional staffing. Every call is answered by an experienced RN using evidence-based Schmitt-Thompson protocols, with documentation sent directly to your team.
What sets our triage apart:
- Customized directives aligned with your clinical standards
- Oversight from full-time Medical Directors
- Real-time documentation and reporting
- Scalable coverage for both independent and hospital-based practices
- Option to use our integrated proprietary paging/texting tool (TeamDoc Mobile)
With 30 years of triage experience across a wide range of specialties, AccessNurse helps your patients receive the right care, at the right time—while keeping your practice efficient and accessible.
Non-Clinical Call Support That Feels Like Your Front Office
In addition to triage, we provide HIPAA-compliant answering services that feel like a seamless extension of your team. Our agents are trained to manage non-clinical calls with empathy, accuracy, and professionalism.
Our services include:
- 24/7 live call handling, including holidays and weekends
- Overflow and after-hours support
- Custom call workflows and scripting based on your directives
- Seamless documentation into your EMR
- Integrated on-call scheduling via our proprietary tool, ROTA
- We also interface with widely used on-call tools like Qgenda, Lightning Bolt, and Shift Admin.
Client-Focused Support From Day One
From implementation to optimization, AccessNurse provides a client experience grounded in partnership. We collaborate with your team to ensure our services align with your goals, workflows, and patient needs.
Your experience includes:
- A dedicated Client Success Manager
- Routine performance reviews and reporting
- Customized onboarding and nurse training
- Consultative support from our in-house Medical Directors
- Scalable services for independent providers and large networks
Why We Use Schmitt-Thompson Protocols
AccessNurse relies on Schmitt-Thompson Clinical Content, the nation’s most trusted telephone triage protocols. These evidence-based guidelines help us deliver safe, consistent care that aligns with national standards of practice and reduces liability.
Benefits for your OBGYN practice:
- Standardized triage processes across locations
- Coverage for a wide range of OBGYN symptoms
- Ongoing updates from leading physicians and nurses
- Transparent documentation and decision support
- Aligned with your practice’s risk management goals
These protocols form the clinical foundation of our triage operations.
What Our Clients Are Saying
Testimonials
I have rounded with all my physicians for their yearly reviews, and I want to pass along that universally all of them have found great value and improvements in their on-call time thanks to AccessNurse. You are a high-quality service, and we appreciate your team.
AccessNurse's Client Services Department and entire team are so responsive.The providers love the service and continually give positive feedback. The service is everything that we were told it would be!
I have rounded with all my physicians for their yearly reviews and I want to pass along that universally all of them have found great value and improvements in their on call time thanks to AccessNurse. They are a high quality service and we appreciate their team.
"I wanted to share my really excellent experience with one of the triage nurses over this last weekend while I was on call. When she called me, she had obviously spent a lot of time talking with, supporting, and triaging the patient in question. She also expedited the care by calling the pharmacy to ensure that the prescriptions were received and ready to be dispensed to the patient. Throughout it all she had a calm and professional demeanor. I really appreciated working with her."
In internal meetings, we have received very positive feedback about AccessNurse's after hours answering service. The general overall consensus is that the RN’s are doing well with triaging and providing advice to the patients. Thank you for helping to improve the quality of our providers call while on labor and delivery!"
Clinical Oversight by In-House Medical Directors
Unlike many nurse triage vendors, AccessNurse employs full-time Medical Directors who oversee our triage operations. As part of our parent company, TeamHealth, they provide direct clinical governance and client support.
This leadership ensures:
- Oversight of triage quality and consistency
- Regular updates to customized protocols
- Clinical guidance for complex patient scenarios
- Alignment with evolving best practices
This embedded oversight adds an extra layer of safety, quality, and responsiveness to every interaction.
Meet Dr Joseph Chow - Our Adult Medical Director
Meet Dr Lise Christensen - Our OBGYN Pediatric Director
Meet Dr Meredith Delp - Our OBGYN Medical Director
Contact Us
Phone:
- General Inquiries:
888-203-1118 - Sales & Business Development:
844-277-6312 - Career Opportunities:
888-654-1590 - Fax:
865-692-1889
Address:
Mailing Address:
265 Brookview Centre Way, Suite 400
Knoxville, TN 37919
Physical Office Address:
6016 Brookvale Lane, Suite 100
Knoxville, TN 37919