Specialized Telephone Nurse Triage for Pediatric Practices
Our 24/7 telephone nurse triage services ensure that families receive safe, timely clinical guidance—day or night. Calls are handled by registered nurses trained in pediatric telephone triage, using evidence-based Schmitt-Thompson protocols tailored to the needs of infants, children, and adolescents.
What sets our pediatric triage apart:
- Oversight from a full-time Pediatric Medical Director
- RNs trained in pediatric triage protocols
- Customized directives aligned with your clinical standards
- Optional EMR integration for seamless documentation
Non-Clinical Call Support That Feels Like Your Front Office
In addition to clinical triage, we offer HIPAA-compliant answering services that ensure your families always feel heard and helped. Our agents handle non-clinical needs with professionalism, empathy, and efficiency.
Services include:
- 24/7 live call handling, including holidays and weekends
- Overflow and after-hours support
- Custom call workflows based on your directives
- Integration with EMR and scheduling platforms
- Our own integrated on-call scheduling tool, ROTA.
- We also interface with a large number of other on-call scheduling tools such as Qgenda, Lightning Bolt, Shift Admin etc.
More Than a Vendor—A Partner in Pediatric Care
We take a consultative approach to every relationship, helping you streamline operations and improve the patient experience. From onboarding to optimization, our team is here to support yours.
Our partnership includes:
- A dedicated Client Success Manager
- Routine service reviews and performance reporting
- Customized onboarding and nurse training
- Seamless integration with your tools and systems
- Scalable support for independent practices and large networks
What Our Clients Are Saying
I have rounded with all my physicians for their yearly reviews, and I want to pass along that universally all of them have found great value and improvements in their on-call time thanks to AccessNurse. You are a high-quality service, and we appreciate your team.
I have rounded with all my physicians for their yearly reviews and I want to pass along that universally all of them have found great value and improvements in their on call time thanks to AccessNurse. They are a high quality service and we appreciate their team.
"I wanted to share my really excellent experience with one of the triage nurses over this last weekend while I was on call. When she called me, she had obviously spent a lot of time talking with, supporting, and triaging the patient in question. She also expedited the care by calling the pharmacy to ensure that the prescriptions were received and ready to be dispensed to the patient. Throughout it all she had a calm and professional demeanor. I really appreciated working with her."
In internal meetings, we have received very positive feedback about AccessNurse's after hours answering service. The general overall consensus is that the RN’s are doing well with triaging and providing advice to the patients. Thank you for helping to improve the quality of our providers call while on labor and delivery!"
Clinical Oversight by In-House Medical Directors
A major differentiator at AccessNurse is our commitment to clinical excellence. We employ a full-time, in-house Pediatric Medical Director who provides governance over triage services, oversees quality programs, and works directly with clients to ensure alignment.
This translates to:
- Clinical oversight of triage and call handling
- Client consultation on best triage practices
- Review of all customized directives
- Guidance on emerging best practices in pediatrics
- Direct support for complex clinical inquiries
With a dedicated Peds Medical Director on staff, your patients benefit from higher-quality, better-aligned care.
Meet Dr Lise Christensen - Our OBGYN Pediatric Director
Why We Use Schmitt-Thompson Protocols
AccessNurse relies on Schmitt-Thompson Clinical Content, the nation’s most trusted telephone triage protocols. These evidence-based guidelines help us deliver safe, consistent care that aligns with national standards of practice and reduces liability.
Benefits for your OBGYN practice:
- Standardized triage processes across locations
- Coverage for a wide range of OBGYN symptoms
- Ongoing updates from leading physicians and nurses
- Transparent documentation and decision support
- Aligned with your practice’s risk management goals
These protocols form the clinical foundation of our triage operations.
Contact Us
Phone:
- General Inquiries:
888-203-1118 - Sales & Business Development:
844-277-6312 - Career Opportunities:
888-654-1590 - Fax:
865-692-1889
Address:
Mailing Address:
265 Brookview Centre Way, Suite 400
Knoxville, TN 37919
Physical Office Address:
6016 Brookvale Lane, Suite 100
Knoxville, TN 37919