Let's Talk About How We Can Help
Why Partner With AccessNurse
We go beyond clinical triage to provide HIPAA-compliant answering services that ensure your families always feel heard, supported, and cared for. Our team manages both clinical and non-clinical needs with professionalism, empathy, and efficiency—day or night.
Our services include:
24/7 live call handling—even on holidays and weekends
Overflow and after-hours coverage to protect your staff’s time
Custom call workflows built to your specifications
Seamless integration with your EMR and scheduling platforms
Our own on-call scheduling tool, ROTA
Compatibility with Qgenda, Lightning Bolt, Shift Admin, and more
With AccessNurse, you get a single, reliable partner for both urgent clinical concerns and routine patient needs—ensuring no call goes unanswered.
Clinical Oversight by In-House Medical Directors
A major differentiator at AccessNurse is our commitment to clinical excellence. We employ a full-time, in-house Medical Directors who provides governance over triage services, oversees quality programs, and works directly with clients to ensure alignment.
This translates to:
- Clinical oversight of triage and call handling
- Client consultation on best triage practices
- Review of all customized directives
- Guidance on emerging best practices
- Direct support for complex clinical inquiries
With a dedicated Medical Directors on staff, your patients benefit from higher-quality, better-aligned care.
Meet Dr Patterson – Our Pediatric Medical Director
Dr. Nicole Patterson, MD is the Facility Medical Director at NCH Pediatric Emergency Department in Naples, FL. She is board-certified in Pediatric Emergency Medicine and Pediatrics, with fellowship training from Nationwide Children’s Hospital. Dr. Patterson has been with NCH since 2014 and also serves as an Assistant Professor at Mayo Clinic Alix School of Medicine. She is actively involved in medical education, quality improvement, and leadership within pediatric emergency care.
Meet Dr Joseph Chow – Our Adult Medical Director
Dr. Joseph Chow is AccessNurse’s Adult Medical Director and is responsible for clinical oversight of the call center and clinical staff. He also provides executive guidance to the clinical risk management programs and serves on AccessNurse’s QI Committee, where he oversees all call center quality improvement initiatives.
Meet Dr Meredith Delp – Our OBGYN Medical Director
Dr. Meredith Delp, DO is AccessNurse Women’s Health Medical Director. This role was created to support the incredible growth in our Women’s Health nurse triage program. With 11 years of experience in the OBGYN field, Dr. Delp, has been both a dedicated provider and a skilled Site Director.
Let’s Strengthen Your Patient Care—Together
Every call is a chance to build trust. With AccessNurse, you’ll never miss that opportunity. Our aptly-trained triage nurses and compassionate answering service agents become an extension of your practice—delivering expert care, comfort, and connection 24/7.
Who You’ll Be Connecting With: Jeanne Griffin, Director of Business Development
When you reach out to AccessNurse, you’ll connect with Jeanne Griffin—your dedicated partner in exploring how our nurse triage and answering services can work for your practice. With 20+ years in sales and business development, Jeanne knows how to uncover your needs, craft solutions that fit, and make the onboarding process simple.
Her “others-first” approach means the conversation is never about a sales pitch—it’s about understanding your challenges and showing how AccessNurse can solve them. From your first call to full implementation, Jeanne is here to ensure your transition is smooth, efficient, and built for long-term success.
Our Dedicated Leadership Team
Debbie Rosenberg
Executive Vice President of AccessNurse & Ambulatory Services
Joseph Chow, MD
Adult Medical Director
Meredith Delp, DO
Women's Health Medical Director
Tim Stephenson
Vice President of Operations
Karen Brown, RN
Vice President of Strategic Growth and Client Relations
Lorin Fetzer
Director of Enterprise Information Technology, Business Systems Solutions
Laticia Humphrey, MSN, RN
Director of Clinical Education
Jeanne Griffin
Director of Business Development
Freeman Cooper III
Director of Client Services
Wendy Shock, MBA, MSN, RN
Director of Clinical Operations Services
Tara Boocheck
Director of Non-Clinical Operations
G.C. Hicks
Director of Client Implementations and Workflow OptimizationYour Patients Deserve the Best. Let’s Make It Happen.
From nurse triage to complete medical call center solutions, we’re here to help you strengthen patient care, reduce risk, and improve outcomes.
Connect with our team today to see how AccessNurse can support your organization.